Privacy Policy

Last Updated: December 2025

Pamper Me from Head to Toe is committed to protecting the privacy and security of your personal data. This Privacy Policy describes how we collect, use, and process your personal data when you visit our website, contact us, or use our services.

1. Who We Are

Detail	Information
Website:	www.thestudiow.co.uk
Company Name:	GW Osteopathy Surrey Ltd (trading as Studio W)
Company Registration No.:	13975332 (Registered in England and Wales)
Registered Address:	C/O Centora James Limited Jury Farm, Ripley Lane, West Horsley, Surrey, England, KT24 6JT
Data Protection Contact:	Gemma Ware
Email Address:	info@thestudiow.co.uk

GW Osteopathy Surrey Ltd is the data controller responsible for your personal data.

2. The Data We Collect About You

As a provider of osteopathy and wellness services, we collect:

• Identity & Contact Data: Name, date of birth, address, email, and phone number.
• Health Data (Special Category Data): Clinical notes, medical history, lifestyle details, and physical assessment findings. This is necessary to provide safe and effective treatment.
• Technical & Usage Data: IP address and how you use our website.
• Marketing Data: Your preferences for receiving news about the studio.

3. Lawful Basis for Processing

We process your data under the following legal frameworks:

1. Contractual Necessity: To manage your bookings and provide the services you have requested.
2. Legitimate Interests: To improve our services and protect our business.
3. Legal Obligation: To maintain medical records in accordance with professional standards.
4. Health & Social Care (Special Category): Under Article 9(2)(h) of the UK GDPR, we process health data for the purposes of “provision of health or social care or treatment.”

4. How We Use Your Data

We use your information to:

• Assess your suitability for specific treatments (Osteopathy, Pilates, etc.).
• Communicate appointment reminders or schedule changes.
• Maintain accurate clinical records as required by the General Osteopathic Council (GOsC).
• Process payments securely.

5. Sharing Your Data

We do not sell your data. We only share information with:

• Clinical Software Providers: Platforms used for secure patient records and bookings.
• Professional Referrals: With your explicit consent, we may share notes with your GP or other health consultants.
• Regulatory Bodies: If required by law or for insurance purposes.

6. Data Security & Retention

We implement strict technical and organisational measures to keep your health records secure.

• Retention: In accordance with UK law and clinical guidelines, adult clinical records are typically retained for a minimum of 8 years after the conclusion of treatment. For minors, records are kept until their 25th birthday.

7. Your Legal Rights

Under the UK GDPR, you have the right to:

• Access: Request a copy of your clinical notes and personal data.
• Rectification: Correct any inaccurate information.
• Erasure: Request deletion of data (subject to clinical record-keeping laws).
• Withdraw Consent: Stop receiving marketing emails at any time.

To exercise these rights, please contact Gemma Ware at info@thestudiow.co.uk.

8. Complaints

If you have concerns about our data usage, you can contact the Information Commissioner’s Office (ICO) at www.ico.org.uk. We are also governed by the professional standards of the General Osteopathic Council.